On rare occasions, a user may select service contacts that no longer exist in the Court’s electronic filing manager (EFM). This results in a Service Contact No Longer Exists error message. If the filer receives an error indicating that a selected service contact no longer exists upon submission of the filing, follow the below steps to resolve that error.
- In a filing, click the Save Draft link in the upper right corner of the filing screen.
- Sync your firm’s Service Contact list with the Court’s Service Contacts.
- Click the Settings tab at top, then the Service Contacts tab on the left.
- Click the Refresh link on the right. That makes sure all Service Contact information is in sync with the Court’s system.
- Once refreshed, click the E-Filing tab in the upper left.
- Sync the case information with the Court’s system.
- Navigate to the Case Information screen by clicking the case number or selecting the case from your Recent Case list on the left.
- Click the Refresh link in the upper right to sync the case information/Service Contacts with the Court’s system.
- The system displays a banner at the top of the screen confirming a successful refresh of the case.
- Return to your filing by clicking View My Filings in the upper right, then click the Filing ID you were previously working on.
- Review the information and submit the filing.